Premium Fresh Roses & Floral Artistry

1. Service Agreement

By using Reliable Roses services, you agree to these terms and conditions. Our floral services are provided subject to availability and seasonal variations.

2. Ordering and Payment

Orders are confirmed upon receipt of payment. We accept major credit cards and secure online payments. Prices are subject to change without notice.

3. Delivery Policy

We strive to deliver on time but are not liable for delays due to weather, traffic, or circumstances beyond our control. Someone must be available to receive the delivery.

4. Quality Guarantee

We guarantee the freshness and quality of our roses for 7 days. If you're not satisfied, contact us within 48 hours of delivery for resolution.

5. Cancellation Policy

Orders can be cancelled up to 2 hours before delivery time. Cancellations after this time may incur charges.

6. Limitation of Liability

Our liability is limited to the purchase price of the floral arrangement. We are not responsible for consequential or special damages.

7. Privacy and Data Protection

Your personal information is protected according to our Privacy Policy and applicable data protection laws including GDPR.

Information We Collect

We collect personal information including name, phone number, delivery address, and payment information to fulfill your floral orders and provide customer service.

How We Use Your Information

• Process and fulfill your orders
• Provide customer support
• Send order confirmations and updates
• Improve our services (with your consent)
• Send marketing communications (with your explicit consent)

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only as long as necessary to provide services and fulfill legal obligations.

Your Rights

Under GDPR and applicable privacy laws, you have the right to access, correct, delete, or port your personal data. Contact us to exercise these rights.

Cookies

We use cookies to improve website functionality and user experience. You can control cookie preferences through your browser settings.

Contact Us

For privacy concerns, contact us at [email protected] or +1 (212) 555-0187.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Information

You have the right to know what personal data we collect and how we use it.

Right of Access

You can request a copy of your personal data we hold.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data under certain circumstances.

Right to Data Portability

You can request transfer of your data to another service provider.

Right to Object

You can object to processing of your personal data for marketing purposes.

Legal Basis for Processing

We process your data based on:

• Contract performance (order fulfillment)
• Legitimate interests (customer service)
• Consent (marketing communications)
• Legal obligations (record keeping)

Data Protection Officer

Contact our Data Protection Officer at [email protected] for any privacy concerns or to exercise your rights.

Digital Millennium Copyright Act Notice

Reliable Roses respects intellectual property rights and expects users to do the same.

Copyright Infringement Claims

If you believe that your copyrighted work has been used inappropriately on our website, please provide:

• Your contact information
• Description of the copyrighted work
• Location of the allegedly infringing material
• Good faith statement of unauthorized use
• Statement of accuracy under penalty of perjury
• Physical or electronic signature

DMCA Agent

Send DMCA notices to:
Email: [email protected]
Phone: +1 (212) 555-0187
Address: 847 Broadway Avenue, New York, NY 10003

Counter-Notification

If you believe content was removed in error, you may submit a counter-notification following DMCA procedures.